If an item you have received is damaged in any way, please contact us and let us know within 48 hours after the delivery by filling in the form on the contact page or send us an email at email@example.com.
All of our products can be returned for any reason, for example if it did not fit or you don’t like it, within 30 days after the delivery. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
If you decide to return your order, please use the contact form on the contact page or send us an email at firstname.lastname@example.org for return information.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All original tags must still be attached and items must be in an unused condition.
There are certain situations where only partial or no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, which should show up in your bank account within a number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted and the payment may still be pending.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded. Sale items cannot be refunded.
If you need to exchange an item, for example if it is the wrong size or colour, send us an email at firstname.lastname@example.org first and we will give you further instructions on how to exchange the item.
To return your product, you should mail your product to: Užupio g. 10-24, Vilnius 01200, Lithuania.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. If not we can’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.