Common queries answered
Frequently asked Questions
All orders are shipped with a tracking number.
We will send you the tracking number with your order confirmation as soon as possible after your order is placed.
We aim to ship all products on the same day but sometimes due to circumstances beyond our control there may be a 1-3 business day processing time for each order.
This varies by location.
For custom or faster delivery options please contact us using the form on this page.
These are the shipping estimates:
Standard 5-15 business days
Express 2-4 business days
Standard 3-12 business days
Express 2-4 business days
Rest of the World:
Standard 7-20 business days
Express 3-5 business days
All of our products can be returned for any reason, for example if it did not fit or you don’t like it, within 30 days after the delivery.
If you decide to return your order, please use the contact form on this page for return information.
All original tags must still be attached and items must be in an unused condition to receive a full refund.
If the item you have received is damaged in any way, please contact us within 48 hours after the delivery.
Your order will be refunded right after we receive it.
- Shipping charges are not refundable;
- Refunds are processed to the original payment method only;
- Buyers are responsible for any return costs;
- Custom, Sale or personalized orders can’t be returned or exchanged;
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Our full refund and return policy can be found here.
To change the shipping address associated with your account, go to your account page and click on the ‘Edit’ button next to your shipping address.
You can add also a different shipping address to your billing address on the checkout page.
After you submit and order and before it ships you can contact us using the form on this page to request shipping to another address.
Shipping address cannot be changed after the order has shipped.
If you need any help or have any questions about any products, either before or after buying from us, simply fill out the contact form on this page or write to us at firstname.lastname@example.org and we will get back to you as soon as we can, usually within one business day.
We ship to most countries worldwide.
However, there may be some locations we are unable to ship to.
If you are in one of these locations we will contact you and will do our best to resolve the issue.
Each order will ship to one location only.
For multiple delivery locations you will need to make separate orders.